Return Policy - Capworld.store

Return & Refund Policy

Overview

  • Returns require proof of purchase (order confirmation or receipt).

  • We inspect and measure packages before shipment.

  • Do not send returns to the manufacturer.

  • We reserve the right to refuse, partially refund, or deny any return that does not meet the conditions below.

Online Orders

Return Window

  • Defective / damaged / incorrect items: Must be reported within 30 days of delivery.

  • Non‑defective returns: Must be requested within 30 days of delivery.

“Delivery” is based on the carrier’s tracking confirmation.

Condition Requirements (Strict)

To be eligible, items must be returned unused, unworn, unwashed, and in perfect original condition, including:

  • Original packaging and any included components

  • Original tags/stickers attached (if applicable)

  • No wear, marks, stains, smudges, makeup, sweat, creasing, or damage

  • No odors of any kind (smoke, fragrance/cologne, body odor, food odors, etc.)

If an item arrives with odor or signs of use, it may be partially refunded or not refunded.

Return Packaging Requirement (Protective Layer Required)

All returns must be packed to prevent damage in transit:

  • Item must be wrapped in a protective layer (example: clean tissue + polybag / protective wrap) to prevent smudges/scuffs inside the box.

  • Items must be returned in a shipping box that protects the product (avoid soft mailers for structured items).

If your return arrives smudged, crushed, scuffed, or damaged due to improper packaging, your return may be partially refunded or denied.

Non‑Returnable Items (Final Sale)

The following are not eligible for return or refund:

  • Gift cards

  • Lanyards

  • Flags

  • Personalized / customized items

  • Sale items (see defective exception below)

Sale Items

  • Sale/discounted items are final sale and not eligible for refund.

  • Exception: If a sale item is defective / damaged / incorrect, it must be reported within 30 days of delivery. We will offer a replacement, swap, or refund depending on availability and the issue.

Defective / Damaged / Incorrect Items (Online)

If your item is defective, damaged in transit, or incorrect:

  1. Contact us within 30 days of delivery with your order number and clear photos.

  2. Do not wear/use the item.

  3. After review, we will provide one of the following (at your choice when possible):

    • Swap / replacement, or

    • Refund to the original payment method

How to Start a Return (Authorization Required)

To start any return, contact us first to receive return instructions (order number required).
Returns sent without authorization may be refused or delayed.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (defective/incorrect).

  • Original shipping charges are non‑refundable.

  • We strongly recommend tracking. For items over $75, consider shipping insurance.

  • We are not responsible for returns lost or damaged in transit.

Refunds

Once received, returns are inspected. If approved:

  • Refunds are issued to the original payment method.

  • Refund timing depends on your bank/payment provider.

Items not in original condition may be partially refunded or not refunded.

Inventory & Stock Availability (Online Orders)

We are currently updating and organizing inventory. In rare cases, an item may become unavailable after an order is placed.

If an item is out of stock or cannot be fulfilled as ordered, we will contact you and you may choose:

  • a swap (size/color/another item), or

  • a full refund to your original payment method.

If the swap costs more, you pay the difference. If it costs less, we refund the difference.

In‑Store Purchases

In‑Store Return Window

  • In‑store purchases may be returned or exchanged within 7 days of purchase with a valid receipt.

In‑Store Condition Requirements

Items must be:

  • unused, unworn, unwashed

  • in perfect original condition

  • odor‑free

  • with original tags/packaging (if applicable)

Items not in original condition may be denied or partially refunded (where applicable).

In‑Store Final Sale Items

Not eligible for return/refund:

  • Sale items

  • Personalized / customized items

  • Gift cards

  • Lanyards / Flags

In‑Store Defective Items

Defective items must be reported within 30 days of purchase with receipt. After inspection, we will offer a swap/replacement or refund depending on availability and the issue.