Last updated: January 1, 2026

This Shipping Policy applies to orders placed on capworld.store (“Cap World,” “we,” “us,” “our”).

1) SHIPPING DESTINATIONS
- We ship within the United States only.
- We do not offer international shipping at this time.

2) ORDER PROCESSING TIMES (BEFORE SHIPMENT)
In-stock items:
- Orders are typically processed within 1–2 business days after payment is received (excluding weekends and holidays). For items not in stock, shipping is typically processed within 3-5 business days.

Custom / personalized / embroidered items:
- Production typically takes 5–7 business days depending on design complexity, approvals, and order volume.

Notes:
- Processing time is separate from transit time.
- We may require additional time for order verification or fraud prevention.

3) SHIPPING CARRIERS & DELIVERY ESTIMATES
- We ship via USPS, UPS, and/or FedEx. Carrier selection may vary based on destination, package size, and service reliability.
- Delivery estimates shown at checkout (e.g., “3–7 business days”) are estimates only and are not guaranteed.
- Carrier delays (weather, holidays, peak seasons, operational disruptions) are outside our control.

4) SHIPPING RATES
- Shipping costs are calculated at checkout based on your address, package details, and selected method.
- Any upgraded shipping or add-on services selected at checkout are the buyer’s responsibility, including (but not limited to):
  - expedited shipping
  - signature confirmation
  - insurance
  - address correction fees
  - reroutes/intercepts

5) FREE SHIPPING (U.S. ONLY)
- Free shipping is available on qualifying U.S. orders over $75 USD (before tax; after discounts unless otherwise stated at checkout).
- Free shipping provides a shipping credit up to $8.00 USD toward standard shipping.
- If shipping costs exceed $8.00 USD, the customer is responsible for paying the difference.
- Any additional services (expedited shipping, signature, insurance, intercept/reroute, etc.) are the buyer’s responsibility.

6) IN-STORE PICKUP (MORENO VALLEY)
In-store pickup is available at:
Cap World
22500 Town Cir #2226, Moreno Valley, CA 92553

Pickup timing:
- Most pickup orders are ready the same day, depending on order volume, store hours, and whether the order includes custom/personalized items.
- You will receive a pickup notification when your order is ready.
- Please do not arrive for pickup until you receive confirmation that your order is ready.

7) ORDER TRACKING
- Once your order ships, you will receive a tracking number/link by email.
- If you don’t see it, check spam/promotions folders.

8) ADDRESS ACCURACY (CUSTOMER RESPONSIBILITY)
- Customers are responsible for entering a complete and correct shipping address at checkout (including apartment/unit numbers).
- Cap World is not responsible for packages delivered to an incorrect or incomplete address provided by the customer.

If a package is returned to us due to an incorrect/incomplete address, refusal, or failure to receive delivery:
- We may refund the order minus shipping/handling fees, OR
- We may reship the order after the customer pays reshipping fees.

Package intercepts / reroutes / address changes:
- If a buyer requests a carrier intercept, reroute, or address change after an order ships (including because the address entered at checkout was incorrect), the buyer is responsible for all related carrier fees and any additional shipping costs.
- Cap World cannot guarantee intercepts or reroutes will be successful once a package is in transit.

9) DELIVERY ISSUES, LOST PACKAGES, AND DAMAGE
Carrier marked “Delivered”:
- If tracking shows “Delivered” to the address provided at checkout, the package is considered delivered.
- Cap World is not responsible for theft or loss after delivery (porch theft, mailbox theft, etc.).
- We can provide guidance for carrier claims or next steps, but we do not guarantee replacement or refund in these cases.

Lost in transit / damaged in transit:
- If your order is lost or arrives damaged, contact us within 3 days of:
  - the delivery date (for damaged packages), OR
  - the expected delivery date shown on tracking (for missing packages)
- We may require:
  - order number
  - clear photos of the item(s)
  - photos of the shipping box and label (for damage)
  - any additional info required by the carrier

Resolution (when applicable) may include replacement, swap, store credit, or refund after investigation, subject to inventory availability and our discretion.

Delivery mistakes:
- We may attempt to help resolve delivery issues with the carrier, but we are not responsible for carrier errors, delays, misdeliveries, or failed intercepts/reroutes.

10) CUSTOM / PERSONALIZED ITEMS (FINAL SALE)
- Custom, personalized, or embroidered items are made to order.
- Once production begins, changes or cancellations cannot be guaranteed.
- Custom/personalized items are not eligible for refunds or returns unless the item is confirmed defective and the claim is approved under our Return & Refund Policy.

11) QUESTIONS / HELP
For help with shipping, tracking, or pickup:
info@capworld.store
(951)870-3311 or (951)697-7779
We typically respond within 1–2 business days.