Terms of Service - Capworld.store
TERMS OF SERVICE
Effective Date: January 1, 2026
OVERVIEW
This website, capworld.store (the “Site”), is operated by Capworld.store (doing business as “Cap World”) (“Cap World,” “we,” “us,” “our”). By accessing the Site or purchasing any products or services from us, you agree to be bound by these Terms of Service (“Terms”), along with our Return & Refund Policy and Privacy Policy (together, the “Policies”), which are incorporated by reference.
If you do not agree to these Terms, do not use the Site or purchase from us.
IMPORTANT NOTE ABOUT BUSINESS NAME
Your bank/credit card statement or payment descriptor may show our legal business name, Capworld.store, Capworld, or Cap World Embroidery, even if the Site and branding display “Cap World.”
SECTION 1 — ELIGIBILITY AND ONLINE STORE TERMS
By using this Site, you represent that you are at least the age of majority in your state/province of residence and that you have the legal capacity to enter into a binding agreement.
You may not use our products for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction (including copyright and intellectual property laws).
You must not transmit any worms, viruses, or any code of a destructive nature.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by law.
You understand that content you submit (excluding payment information) may be transferred unencrypted and may involve transmissions over various networks. Payment information is encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or access to the Service without express written permission from us.
SECTION 3 — SITE INFORMATION, ACCURACY, AND TIMELINESS
We do our best to keep information accurate, but we do not guarantee that product descriptions, pricing, images, availability, or other content on the Site is accurate, complete, or current.
Product photos/colors may vary by device and screen settings. Minor variations in color, material, texture, stitching, patch placement, and manufacturing details may occur.
SECTION 4 — PRICING, PROMOTIONS, AND MODIFICATIONS
Prices and promotions are subject to change at any time without notice.
We reserve the right to modify or discontinue any product, service, or any part of the Site without notice.
If a promotional offer conflicts with these Terms or the Policies, these Terms and Policies control unless expressly stated otherwise.
SECTION 5 — PRODUCTS, SERVICES, AND AVAILABILITY
Certain products or services may be available exclusively online and may have limited quantities.
We reserve the right (but are not obligated) to limit sales by person, region, jurisdiction, or order, and to limit quantities per order or per customer.
We reserve the right to discontinue any product at any time.
Custom / Personalized / Embroidery Services:
Customized or personalized items (including embroidery/decorated items) may be final sale as described in our Return & Refund Policy. Due to the nature of decoration and manufacturing, slight variations may occur.
SECTION 6 — ORDERS, BILLING, AND ACCOUNT INFORMATION
We reserve the right to refuse, cancel, or limit any order at our sole discretion, including (without limitation) orders that appear to be placed by dealers/resellers, orders suspected of fraud, abuse, or policy violations, and orders with billing/shipping issues.
In the event we cancel or change an order, we may attempt to notify you using the email, phone number, or billing address provided at checkout.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store and to promptly update information so we can complete transactions and contact you as needed.
SECTION 7 — PRICING ERRORS AND INVENTORY ERRORS
Despite our best efforts, pricing or inventory errors may occur.
If a product is listed at an incorrect price or with incorrect information due to error, we reserve the right to correct the error and to refuse or cancel any order placed for that product.
Inventory Updates / Out-of-Stock Items:
We are actively updating and organizing inventory. In rare cases, an item may become unavailable after you place an order. If an item cannot be fulfilled, we will contact you as soon as possible and you may choose:
(a) a swap for another size/color/item (subject to availability), or
(b) a full refund to the original payment method.
If the replacement costs more, you pay the difference; if it costs less, we refund the difference.
SECTION 8 — SHIPPING, DELIVERY, AND ADDRESS RESPONSIBILITY
Shipping times are estimates and not guaranteed.
You are responsible for providing an accurate shipping address. If an order is returned to sender or requires re-shipping due to an address error, you may be responsible for additional shipping charges.
Risk of loss passes to you upon delivery confirmation by the carrier (to the address provided at checkout), to the extent permitted by law.
We are not responsible for carrier delays, missed delivery windows, theft after delivery, or packages marked “delivered” by the carrier.
SECTION 9 — RETURNS AND REFUNDS
All returns, refunds, exchanges, final sale rules, and eligibility requirements are governed by our Return & Refund Policy. Please review it carefully before placing an order. The Return & Refund Policy is incorporated into these Terms by reference.
SECTION 10 — OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available” without warranties, representations, or conditions of any kind. Any use of optional tools is at your own risk and discretion.
SECTION 11 — THIRD-PARTY LINKS
The Site may contain links to third-party websites. We are not responsible for examining or evaluating their content and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.
SECTION 12 — USER COMMENTS, FEEDBACK, AND SUBMISSIONS
If you submit ideas, suggestions, proposals, plans, or other materials (collectively, “comments”), you agree we may use them without restriction and without compensation to you, subject to applicable law.
You agree your comments will not violate any rights of any third party and will not contain unlawful, abusive, obscene, or malicious content.
SECTION 13 — INTELLECTUAL PROPERTY
All content on the Site (including logos, designs, images, text, and graphics) is owned by or licensed to Cap World and is protected by intellectual property laws. You may not use our content without our written permission.
SECTION 14 — PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
SECTION 15 — ERRORS, INACCURACIES, AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you submit your order).
SECTION 16 — PROHIBITED USES
You are prohibited from using the Site or its content for any unlawful purpose, to violate any laws, to infringe upon intellectual property rights, to harass or discriminate, to submit false information, to transmit malicious code, to scrape or spam, or to interfere with the security features of the Site. We reserve the right to terminate your access for violating prohibited uses.
SECTION 17 — DISCLAIMER OF WARRANTIES
THE SITE, THE SERVICE, AND ALL PRODUCTS AND SERVICES PROVIDED THROUGH THE SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE EXTENT PERMITTED BY LAW.
We do not guarantee that your use of the Site will be uninterrupted, timely, secure, or error-free.
SECTION 18 — LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CAP WORLD, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR OTHER LOSSES ARISING FROM YOUR USE OF THE SITE OR PURCHASE/USE OF ANY PRODUCTS OR SERVICES.
IN JURISDICTIONS THAT DO NOT ALLOW CERTAIN LIMITATIONS, LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
SECTION 19 — INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Cap World and its affiliates, owners, officers, directors, employees, agents, contractors, suppliers, and service providers from any claim or demand (including reasonable attorneys’ fees) arising out of your breach of these Terms, violation of any law, or violation of any rights of a third party.
SECTION 20 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the remaining provisions shall remain in full force and effect.
SECTION 21 — TERMINATION
These Terms are effective unless and until terminated by you or us. We may terminate or suspend your access to the Site at any time without notice if we believe you have violated these Terms.
SECTION 22 — ENTIRE AGREEMENT
These Terms and any Policies posted on the Site constitute the entire agreement between you and us and govern your use of the Site and Service, superseding any prior agreements or communications.
SECTION 23 — GOVERNING LAW; VENUE
These Terms and any separate agreements whereby we provide you Services shall be governed by the laws of the State of California, without regard to conflict of law principles.
To the extent permitted by law, any dispute shall be brought in the state or federal courts located in California, and you consent to personal jurisdiction and venue in those courts.
SECTION 24 — CHANGES TO TERMS
We reserve the right to update, change, or replace any part of these Terms by posting updates on this page. It is your responsibility to check this page periodically. Your continued use of the Site after changes are posted constitutes acceptance of those changes.
SECTION 25 — CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Email: info@capworld.storePhone:
Business Name: (951) 697-7779
Business Name: [Capworld.store] d/b/a Cap World and Cap World Embroidery
Mailing Address: 22500 Town Cir #2226, Moreno Valley, CA 92553
CAPWORLD Embroidery for UC San Francisco
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Frequently Asked Questions
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Yes, we embroidered hats! Headwear is one of our most popular services, including beanies and structured caps.
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Yes, we provide custom embroidery for your logo, names, and designs on shirts, jackets, hoodies, polos, and more
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Yes, we can personalize towels of any size.
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Yes, we can embroider on most parts of a backpack, gym bag, and tote as long as there is enough space.
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Often yes, depending on the item structure and available embroidery area.
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We do not create/infringe on copyrighted/trademaked work. We only supply licensed, branded, or blank style headwear.
We may if you are the legal owner of a brand or trademark or have a Statement of Release -
Yes, we embroider names, titles, and monograms for uniforms, gifts, and team gear.
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No, there is no MOQ (Minimum Order Quantity)
Our services include a variety of options to suit your unique needs.
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Of course! We can embroider customer-provided items if they’re clean/new and embroidery-friendly.
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We can provide blanks or embroider items you bring, whichever fits your order best.
Our prices are value oriented at multiple price points and we carry every color and style of headwear. -
No, we have over 10,000 available fonts to choose in stores.
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Most new logos require digitizing (a one-time setup to convert artwork into stitch data). Ranging anywhere from $15-50+ depending on detail and orientations)
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Yes, it's easiest to confirm design placement and sizing, before stitching to avoid surprises, in stores.
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Small text can be tricky, if it won’t stitch cleanly, we’ll recommend adjustments for readability.
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Very thin, overly stretchy, waterproof-coated, or heavily textured items may not embroider cleanly.
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We use high quality Tajima machines with complimentary high-grade stitching that lasts a lifetime.
The color, materials, and backing are top quality and after completion, we remove any excess thread.
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Any logo that we digitize, we save on our system for you to come back at any time to reorder.
We recommend choosing a file name that is easily memorable.
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The most popular placement for decoration on a hat are:
- Rear quarter panel- Arc'ed around the opening of the league sign/snapback
- Behind the brand logo (for side patches)
- Opposite to the brand logo (ie New Era Flag)
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Often yes, depending on garment construction and available stitching area.
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Sometimes, full‑back embroidery depends on jacket type, design density, and hoop access.
Often the prices exceed the value to our customers and we provide a few alternatives. Ultimately if the customer/client desires a
"Jersey" look, we are more than happy to make something work. -
You can customize and decorate your graduation sash at Cap World Embroider: 22500 Town Cir #2226, Moreno Valley, CA 92553.
Our turnaround time is same day/next day depending on season.
Located 10 minutes from UC Riverside. -
We can embroider on most garments, excluding socks, narrow sleeves, and shoes.
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We carry and/or source popular hat brands like Flexfit, Otto, Cambridge, New Era, Logas, and similar styles at different price points.
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Yes, 3D puff embroidery is available for fonts and designs that work well with raised stitching.
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Yes, left-chest embroidery is a classic placement for company uniforms and staff apparel.
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Yes, in most cases we can embroider sleeves, full back, and additional placements depending on the garment and design.
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We only provide custom patch work for selected brands and clients who provide the materials. (i.e Leather)
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Embroidery pricing typically depends on stitch count, design size, placement, and quantity.
From our scouting of pricing, we are the cheapest around with exceptional quality.
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Yes, we match thread colors as closely as possible using standard thread charts and best practices.
We carry over 80 different shades and colors. -
Yes, we do uniform embroidery for construction, trades, retail, hospitality, and corporate teams.
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Yes, we can embroider name tags, titles, and department identifiers on approved apparel.
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Yes — we embroider Greek letters on hats, apparel, and accessories. "Go Oozma Kappa!"
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Yes, we produce school spirit embroidery for staff, clubs, teams, and organizations.
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Turnaround depends on order size, digitizing needs, and approval timing.
Most in-store orders can be completed within the same hour/day.
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Initials can cost just under $6-7 depending on size.
Customers often add a heart, cross, or a decoration along with it. -
No, any and all digitization for our embroidery is manually done. We've noticed that AI will never replicate the details and orientations that provide the best results from hand drawn stitches.
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Embroidery works best with bold shapes and readable text, not photo gradients.
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Sizing depends on placement, garment type, and logo detail for readability.
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Yes, personalized hat embroidery is available depending on hat style and layout.
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Yes, monogram embroidery placement varies by item and preferred look.
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Yes, we can seal and stitch our patch on most garments/headwear.
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Most times, the results depend on thickness and needle/thread requirements.
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Yes, restaurant embroidery helps teams look consistent and professional.
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Rush options may be available depending on order size and production capacity.
We try our best to keep turn around times same day or 1-2 days max for regular orders.