Returns - Exchanges FAQ

Cap World accepts eligible online returns within 30 days of delivery. Items must come back unused, unworn, unwashed, odor-free, and in original condition with tags, stickers, and packaging when applicable.
30 days from delivery to request an eligible online return.
A returnable hat must be unused, unworn, unwashed, in perfect original condition, and still have original tags, stickers, and packaging when applicable.
Yes, if it was only tried on and is still in perfect original condition with no wear, marks, odor, or missing tags.
Contact Cap World before sending back a return. Unauthorized returns may be delayed, rejected, or harder to match to the original order.

Always start with support so the return instructions, order number, eligibility, and return address can be confirmed.

Yes! Size exchanges depend on eligibility and stock. Contact Cap World first to confirm that the hat qualifies and the replacement size is still available.
Yes! Please contact Cap World with your order number and a brief message regarding which hat you'd like to reserve.
No worries! If the size you need is sold out, Cap World will contact you from an official store email with next steps, which may include a swap, refund, or another available option.

Sale items are final sale unless the item is defective, damaged, or incorrect and not specified in the listing.
Yes. Vintage hats are final sale at Cap World.
No. Custom and personalized items are final sale and are not eligible for return unless there is a defect or error.
No. Gift cards are final sale and not refundable. Accessories like lanyards and flags are final sale and not returnable.

If you received the wrong item or a damaged hat, contact Cap World within 30 days of delivery and include clear photos.
If your order arrived missing an item, contact Cap World support with your order number and package details right away.
When contacting Cap World regarding a return, please include your name, address, phone number, and order number.

Customers pay return shipping unless the return is caused by Cap World's error, such as a defective or incorrect item.
Refunds are issued to the original payment method after the returned item is received and approved. Bank timing can vary after that.
Yes, if there was a mistake in the order or the order cannot be fulfilled, we will contact you regarding your order and in most cases, provide a full refund including the shipping charges.
A return can be partially refunded or rejected if the item shows wear, odor, missing tags, damage, or poor return packaging.

Yes. In-store purchases may be returned or exchanged within 7 days of purchase with a valid receipt, as long as the item meets the condition rules.
In-store purchases may be returned or exchanged within 7 days of purchase with a valid receipt, as long as the item meets the condition rules.
Bring the item, valid receipt, and any original tags, stickers, or packaging when applicable.

Full Return & Refund Policy

Return Basics