Shipping FAQ

Cap World ships within the United States and serves all 50 states. Eligible local orders can also use in-store pickup in Moreno Valley.
No. Cap World does not offer international shipping at this time.
Shipping rates are calculated at checkout based on your address, package details, and selected shipping method.
Yes. Qualifying U.S. orders over $75 receive a standard-shipping credit, with Cap World applying up to $8 toward shipping.
Cap World ships with USPS, UPS, and FedEx.

Standard delivery starts with processing time first. In-stock orders usually process in 1 to 2 business days, and transit time is shown at checkout. For orders that are not immediately in stock, processing times may take 3-5 days.

Please reach out to us at anytime regarding your order at info@capworld.store.
Tracking is usually sent after the order ships. Carrier scans can take a little time to appear after the label is created.
Tracking can show “label created” before the carrier scans the package into its network. Carrier scans may take time to update, especially during busy shipping periods.

If tracking does not update after a reasonable amount of time, contact Cap World with your order number.
Expedited shipping may be available at checkout depending on the order, carrier, and destination. Processing time still applies before the order ships.
Delivery dates depend on order processing time, carrier transit time, and the selected shipping method. Expedited shipping may be available, but processing time still applies before the package moves.
Track your Cap World order through the shipping confirmation email and tracking link sent after shipment.
Reroutes or intercepts may be possible after shipment, but they are carrier-dependent, can cost extra, and are not guaranteed.

If your package says delivered but you cannot find it, check around the property, ask neighbors, review the carrier notice, and contact the carrier and Cap World if it still does not appear.
If your package is lost or damaged in transit, contact Cap World and keep any photos, packaging, and tracking details ready.
A package may be returned to sender because of an incomplete address, failed delivery attempt, refused package, carrier issue, or unclaimed shipment.

If tracking shows returned to sender, contact Cap World with your order number. The next step may depend on the item, shipping method, and reason for return.

Contact Cap World as soon as possible if you need to change your shipping address. If the order has not shipped, the address may be easier to update. Once the package ships, changes are harder and may depend on the carrier.
Contact Cap World immediately. If the order has not shipped, the address may be easier to update. Once the package ships, changes are harder and may depend on the carrier.

Always double-check apartment numbers, suite numbers, ZIP codes, and street spelling before checkout.
Some addresses and shipping methods depend on the carrier. If you need to ship to a PO Box, contact Cap World before placing the order or review the available shipping options at checkout.

USPS, UPS, and FedEx may handle address types differently, so the safest answer depends on the selected carrier and destination.
Military address shipping can depend on the carrier, checkout setup, and destination. If you need APO, FPO, or military delivery, contact Cap World before placing the order so the address can be reviewed.
Cap World does not offer international shipping at this time. If you use a freight forwarder or third-party shipping address, understand that delivery, tracking, returns, and damage claims may become harder once the package reaches the forwarding service.

Yes. Big orders or multi-item orders may ship separately depending on item availability, packaging needs, and fulfillment timing.
Multi-item orders may ship together or separately depending on item availability, packaging needs, and fulfillment timing. Larger orders may be split if that helps protect the hats or complete the order faster.

Shipping Basics